Gifting & Wholesale
How are Kantu sweaters packaged? Is gift packaging available?
Every Kantu garment arrives thoughtfully presented in our signature keepsake box, making it ready for gifting straight out of the parcel while also offering a refined way to store and protect your knitwear between wears.
Do you offer wholesale partnerships for boutiques and retailers?
Yes. We welcome inquiries from curated boutiques and retail partners. You can explore our wholesale collection, pricing, and ordering terms directly on our official Faire storefront at kantu.faire.com.
Shipping & Returns
Do you offer complimentary shipping?
Yes. Kantu provides complimentary shipping on all orders within the continental United States. Once your order ships, you will receive a confirmation email with tracking details.
What is your return policy?
We accept returns within 14 days of delivery. To be eligible for a return, garments must be unworn, unwashed, and in their original condition, with all original hangtags attached and the unique ID serial number security seal intact.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or style, please return your original item for a refund within 14 days of delivery (with all hangtags and the security seal intact) and place a new order on kantuworld.com for your preferred piece.
Garment Care & Longevity
How should I wash and care for my baby alpaca knitwear?
Baby alpaca fiber naturally resists odor and requires infrequent washing—often, airing your garment flat after wear is all it needs. When it is time to refresh your piece:
- Hand Wash (Recommended): Gently hand wash in cool water using a mild wool or delicate detergent. Do not wring, twist, or agitate the knit. Roll the garment in a clean, dry towel to press out excess water, reshape gently to its original dimensions, and lay flat in the shade to dry.
- Dry Clean: Dry clean using a mild solvent at low heat without tumbling.
How should I store my Kantu sweaters?
Always fold your baby alpaca knitwear neatly and store it flat in a drawer or on a shelf. Hanging knitwear can stretch the natural fibers over time. For seasonal storage, keep garments clean and folded in a breathable cotton garment bag or your Kantu keepsake box.
Sizing & Fit
How does Kantu's dual-size system work?
Our silhouettes are engineered in two versatile dual sizes—Small/Medium (S/M) and Medium/Large (M/L). Each piece is designed with a fitted-yet-forgiving drape that adapts gracefully to a range of body shapes without feeling restrictive. For reference, our studio model is 5'6" (168 cm) and wears size S/M.
What are the garment lengths for your styles?
We design our knitwear in two distinct proportions to pair effortlessly with your wardrobe:
- Waist-Grazing Silhouettes (Cascade Turtleneck, Braided Turtleneck, Seashell Sweater, and Twisted Top): Measure 20.9" (53 cm) in body length for size S/M and 21.7" (55 cm) for size M/L—ideal proportions for high-rise trousers, denim, and midi skirts.
- Below-Hip Layering Silhouettes (Braided Cardigan): Measures 28.0" (71 cm) in body length for size S/M and 28.7" (73 cm) for size M/L, offering relaxed, elongated coverage over tops and dresses.
I am between sizes—which size should I choose?
If you prefer a closer, more sculpted silhouette—or are petite—we recommend choosing S/M. If you prefer a slightly more relaxed drape or additional room through the shoulders and bust, choose M/L. If you would like personalized fit guidance before ordering, our Client Concierge on kantuworld.com is happy to compare styles with you.
Fiber & Craftsmanship
Frequently Asked Questions
What material is Kantu knitwear made from?
Every Kantu garment is crafted from 100% pure Peruvian baby alpaca fiber. Baby alpaca is prized for its fine micron count, natural luster, and exceptional performance—offering lightweight warmth, breathability, and moisture-wicking comfort while remaining naturally lanolin-free.
Where and how are Kantu garments made?
Kantu is a Charlotte, North Carolina-based, women-owned brand. Our knitwear is ethically produced in small batches in Peru in partnership with women-owned ateliers. Each piece is created using precision semi-industrial knitting machines and carefully finished by hand, honoring traditional Peruvian textile heritage while supporting local artisans and their communities.
How does baby alpaca perform across different seasons?
Because baby alpaca fibers contain microscopic air pockets, the knit naturally regulates body temperature—retaining warmth in crisp weather while remaining breathable and lightweight enough for indoor wear or transitional seasons.